At New Tech Group S.A.S., we understand that billing interactions are a critical part of the customer experience. Whether it’s clarifying a utility invoice, confirming a medical co-pay, or processing travel payments, our team ensures every transaction feels secure, transparent, and supportive. We help companies build trust and improve retention by offering billing support that is professional, empathetic, and always customer-focused.
We handle payment intake and processing through secure, PCI-compliant systems. Whether over the phone or through a digital platform, we ensure all transactions are handled with care and compliance.
Our bilingual agents are trained to walk customers through their statements, identify errors or confusion, and resolve disputes efficiently and respectfully. This includes explaining charges line-by-line, assisting with discounts, refunds, or credits and de-escalating billing frustrations professionally.
We help reduce outstanding balances by contacting customers with courteous, timely reminders and offering support in resolving late or failed payments. Our follow-up strategy includes friendly reminder calls and emails, flexible payment arrangement discussions and feedback collection for service improvement.
